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Care Opinion

Needs better patient drop off access

Posted By Patient ankle

"Needs better patient drop off access"

About: Stoke Mandeville Hospital / Accident and emergency

(as a service user),

Brilliant fast service in A& E and X-ray. Went in with damage to an ankle. From reception to seeing the nurse practitioner to the ever so friendly young man in X-Ray one evening in December 2018. I was registered seen and treated within an hour. Everyone extremely caring and reassuring.

I would however request that there is better patient drop off access at A& E better lighting and yellow painted curbing. I had to get in a wheelchair from the car that had to park in a red zone for drop off to main A& E entrance. My wheeler could not see the dropped curb but hit the curb at its dropped height in the dark. One could not distinguish where the drop curb was to where it started to incline. The jolt caused unnecessary pain. Also the signage for A& E entrance is poorly visible at night we ended up going back and forth trying to find the best way to access A& E which was via the car park and barrier access.

Otherwise a good A& E experience. Thank you to the staff at Stoke Manderville Hospital.

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Responses

Response from Buckinghamshire Healthcare NHS Trust 5 years ago
We are preparing to make a change
Buckinghamshire Healthcare NHS Trust

Submitted on 06/02/2019 at 18:35
Published on Care Opinion at 20:10

Dear responder

I am very happy that you had an overall positive experience of our A&E service. Thank you for your comments about the access and the lighting to the entrance. I am sorry that this made things more difficult for you, and spoiled what otherwise was a good experience.

A major redevelopment of our outpatient and A&E area is underway and many of the things you have raised as a concern will be resolved as a result of these works. the works are scheduled to be finished in mid to late 2019.

Once again I am sorry that the current situation left you in difficulties and I hope the action that is underway ensures you have a much better experience should you ever need to return to the department.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Patient ankle (a service user)

Lovely to hear that patients needs are being addressed.

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