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lack of joined up communication on discharge.

Posted By Highland Giraffe

"lack of joined up communication on discharge."

About: Golden Jubilee National Hospital / Orthopaedics NHS Highland (Health)

(as the patient),

I am so grateful to all the orthopaedic staff during my recent stay.

However on return home to NHS Highland I have had difficulty finding out who is responsible for changing my dressing, and generally am being verbally dismissed and shunted from one service to another. 

Finally a community nurse has phoned but so much time has been wasted by the nurse, my driver/ carer and myself which, given a simple phone call to clarify the correct protocols,  could have been better spent.

My surgical experience at the Golden Jubilee was 5 star but I am being treated as an outcast now I am home.

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Responses

Response from Paula McPhail, Feedback and Legal Co-ordinator, Clinical Governance, NHS Golden Jubilee 5 years ago
Paula McPhail
Feedback and Legal Co-ordinator, Clinical Governance,
NHS Golden Jubilee

Submitted on 21/12/2018 at 14:31
Published on Care Opinion at 15:12

Dear Highland Giraffe

Thank you for posting on Care Opinion regarding your recent experience with us. I am delighted to read that you care at the Golden Jubilee was 5 star, however I am saddened to read that your follow up with NHS Highland has not been satisfactory.

I am confident that NHS Highland will be in touch regarding this, however if you feel I could be of help, please do not hesitate to contact me on 0141 951 5951.

Kind regards

Paula

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Response from Gil Paget, NHS Highland 5 years ago
Gil Paget
NHS Highland

Submitted on 21/12/2018 at 17:45
Published on Care Opinion at 18:20

Dear Highland Giraffe

Thank you for your recent post and I am sorry to hear that you have been having a difficult time with your follow up care.


Would you be able to contact either myself or the Feedback Team on 01463 70 5997 to provide some more information so that we may look into the matter.

Kind regards

Gil

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