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About the ambulance crew that came for my neighbour

Posted By telescopiumpc38

"About the ambulance crew that came for my neighbour"

About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as a friend),

I just had to leave feedback about the ambulance crew that came for my neighbour and took her to hospital.

Tammy and Joe attended the scene yesterday where a 95 year old lady had fallen and banged her head, and they were amazing. They put her right at ease, and they helped me support her. 5 star, couldn't have been better, couldn't have faulted them. Care was unbelievable, and so quick as well - the response time was 10 minutes, and we live out in the middle of nowhere!

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Responses

Response from Sharifa Hashem, Patient Engagement Manager, South Western Ambulance Service NHS Foundation Trust 5 years ago
Sharifa Hashem
Patient Engagement Manager,
South Western Ambulance Service NHS Foundation Trust

Submitted on 24/12/2018 at 10:40
Published on Care Opinion at 12:06

Dear Telescopiumpc38,

Thank you for taking the time to share your story and I hope your neighbour is recovering well.

It is always rewarding to hear stories of how our staff are delivering care and support to patients and those around them when they need it most.

We would be happy to share your story with the ambulance staff involved in this instance, however, to do so we will need some specific information. If you would like us to do this, please may I ask you to contact us on either plaudits@swast.nhs.uk or 01392 261 534 and a member of the Patient Engagement Team will be happy to help you further.

Thank you, again, for taking the time to provide us with feedback.

Kind regards,

Sharifa

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