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"Shocking Experience"

About: Sunderland Royal Hospital

Staff did not work as a team and appeared to have no leadership. Many times tablet medication was found on patients pillow and floor area. Patient is paralysed and found alone soiled with vomit, yet it was clear by sick dish and paper towels that cleaning had been abandoned,patient was found in chair with legs dangling, bare feet and no foot support , found sitting on blue sling with no blanket cover and on occasion without pyjamas bottoms sitting in chair on blue sling. Staff had placed patient in sling without respect for dignity by not having pyjama bottoms in place. Two staff have done this. Training obviously inadequate and not supervised as blue sling is not to be used for sitting on and obviously ignored by senior staff as this was constantly happening. Staff not approachable with any query regarding basic care and not forthcoming with any aspect of patient care.

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Responses

Response from South Tyneside and Sunderland NHS Foundation Trust 5 years ago
South Tyneside and Sunderland NHS Foundation Trust
Submitted on 28/12/2018 at 10:33
Published on Care Opinion at 12:28



Thank you for your feedback and I am sorry to hear that you felt the care received by this patient you mention fell below the standards that you would expect. Treating all patients with respect and dignity is very important to us and where this has not happened we would like the opportunity to look into this further for you and see where improvements need to be made in the future. Can I ask that you contact our help and advice service on the contact details below please?

Help and Advice Service

B Floor

Sunderland Royal Hospital

Kayll Road

Sunderland SR4 7TP

Email: Helpandadvice@chsft.nhs.uk
Telephone: 0191 569 9855 or Freephone 08005876513

Opening times: Monday-Friday 8:30am - 5pm

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