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A fantastic step in the right direction

Posted By Maverick

"A fantastic step in the right direction"

About: Borders General Hospital / General Medicine Borders General Hospital / Respiratory Medicine

(as the patient),

I had the misfortune to be admitted to hospital with a bad chest infection and finished up in Ward 4 Medical Ward in Dec 2018. Not able to move around much due to breathlessness I was concerned, however my concerns were soon laid to rest when entering this emporium of the most caring, energetic, friendly, eager to help staff. From the essential cleaners to the most experienced medical professionals, everyone just gelled to provide the most efficient fast solutions to all patient problems and requirements, it was a joy to observe.

What was particularly gratifying was to see how many young energetic people are now caring not only in Ward 4, but also in all the medical wards, having youth fulfil these responsible positions is a fantastic step in the right direction for any organisation, and particularly appropriate in the medical profession. I wish to extend my heart felt thanks to all the carers I had the pleasure to come into contact with, Thank You  



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Responses

Response from Dr Jonathan Manning, Clinical Director - Medical Specialties, GI, Respiratory & Diabetes, NHS Borders 5 years ago
Dr Jonathan Manning
Clinical Director - Medical Specialties, GI, Respiratory & Diabetes,
NHS Borders

Submitted on 17/12/2018 at 15:22
Published on Care Opinion at 16:25

Thank you Maverick. That is really good to hear how you felt that your care was delivered. Team working by all members of staff is essential to provide the high levels of care to which we aspire. We will pass on your comments to the ward team. I wish you a speedy recovery. Best wishes.

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Response from Audrey Bell, Clinical Nurse Manager, Borders General Hospital 5 years ago
Audrey Bell
Clinical Nurse Manager,
Borders General Hospital

Submitted on 17/12/2018 at 15:32
Published on Care Opinion at 16:25

Thank you Maverick for taking the time to comment on the care you received whilst in our care in ward 4. I am delighted to hear you had a positive experience and will share your comments with our team who work hard to provide a high standard of care.

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Response from Jamie Thomson, Clinical Nurse Manager, NHS Borders 5 years ago
Jamie Thomson
Clinical Nurse Manager,
NHS Borders

Submitted on 17/12/2018 at 15:38
Published on Care Opinion at 16:25

Dear Maverick,

Thank you for taking the time to provide this positive feedback about WD4, all the members of the team will appreciate this and I will share it with them.

Team working is one of the cornerstones to providing high standards of care and I am glad that this has been your experience.

Best wishes,

Jamie Thomson

Clinical Nurse Manager

NHS Borders

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