"Poor Communication & no follow up"

My dentist sent a referral for me to the Oral Health Department on the 12 Th September 2018, to have a tooth extracted, due to the specialist medication I take. After 2-3 weeks when I hadn’t heard anything (and was in pain) I phoned the Oral Health Department. To say they were vague would be an understatement, was told the referral was sent to an outside company & they didnt know where it was or how long it would even take to reach the department. This is ling before it even gets looked at & they decide when I might have the treatment. By 27 Th September, I was no further along, so I put in a formal complaint online/by e-mail. I got a response, that was lengthy waffle telling me all about the complaints procedure. It said it would “likely be much sooner”, but coukd take up to 25 working days to complete. That took us up to 1St November & I had heard nothing, no one e-mailed to apologise or sorry for the delay. I e-mailed to ask what was happening & this was ignored too. I then contacted PALS as they’re supposed to help the patient & have had no reply from them either. This is beyond reasonable and shows contempt for me as the patient.