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"Sent to hospital received no help"

About: York and Scarborough Teaching Hospitals NHS Foundation Trust

I had to take my daughter to A@E due to a serious back issue. Something major has gone wrong and since she is diagnosed with Hypermobility syndrome i would have thought this would be classed as a serious matter. She has suffered really bad pain most of her adult life but this issue is taking it to another level. We were sent there by the GP who said her care was above the practice and that she needed a scan and stronger medication to deal with the issue until they knew what was going on. I put my daughter in my car drove 40 mins to get to York.... They examined her causing severe pain she received no scan as MRI unit is closed at night which is ridiculous for a City Hospital and also was told they couldn't prescribe her anything stronger for the pain which seems strange since the GP sent us there for that very purpose.. 80mins in a car with severe pain no treatment scan or help my daughter has said she will never go back to York again. I have to agree with her

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Responses

Response from Catherine Rhodes, Patient Experience Lead, York and Scarborough Teaching Hospital NHS Foundation Trust 5 years ago
Catherine Rhodes
Patient Experience Lead,
York and Scarborough Teaching Hospital NHS Foundation Trust
Submitted on 09/01/2019 at 11:32
Published on Care Opinion at 12:48


I am very sorry to hear about the poor experience you and your daughter had with us recently.

We would welcome further information so that we can look into this further for you. It sounds as though there are lessons here which we need to learn from so that we can make improvements and prevent other people having a similar situation.

If you would like to contact our Patient Advice and Liaison Service (PALS) then please call 01904 726262 and they can help take this further.

Again, please accept my apologies and I hope that we can help you further.

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