"Poor Communication, infected food, poor..."

I was instructed by letter to attend your hospital a funded private patient, by BUBA for a TAVI procedure at 16.00 on Saturday 1st December 2018 at the Albion Ward of Thomas Kemp Tower. On arrival early, at 15.30 the receptionist informed me there was no trace of my admittance and there were no beds available anyway. I was shocked at the blatant lack of communication, care and inefficiency.

Calls were made and 1 one hour later, was told to go to the Meridian centre where it was believed a bed was available; at dinner time I was informed by the dinner lady she would rustle something up for me. Again I was underwhelmed by her attitude.

Tuesday 4th December, I learnt by bed was being transferred to Albion Ward of the Kemp Tower during the afternoon, no reason merely a statement. At this point of my stay I was aware that I had not been aware of a person who dusted the ward nor removed the dust from any part of the floor; an amazing and disappointing discovery since every ward at the hospital I work at, St Richards of Chichester have a team of dusters and sweepers working every day in every ward.

I was told my dinner that day would be a vegetarian mix due to the previous patient having ordered it. After I complained, the dinner lady responded she would sort out something from the few meals she kept in reservation for these situations, I felt disenchanted with her indifference.

The food was obviously contaminated, as I suffered severe diarrhoea during the night and early morning. The habit of storing old meals for later use can have disastrous consequences on weakened or elderly patients, luckily I only suffered from bouts of yellow, liquid stools. indubitably, further instructions and monitoring of staff going about their daily routine must be incorporated.

I feel very disappointed and humiliated by my stay in your hospital