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"Pharmacy staff treat you with contempt"

About: Alexandra Hospital

Appointment attended and all nursing staff amazing .had the misfortune to have attend hospital pharmacy to take prescription

This prescription could only be received at the hospital

Pharmacy staff surley, lazy slow. Not only with patients but also contemptuous to fellow hospital colleagues

A male nurse turned in at 1500 hours complaining a scrip had not been processed since 0900 and they were not answering phones

A fellow patient waited hour and half in bleak waiting room to be told they did not have in stock the items he required

Tv turned off at mains .all patient info leaflet holders empty.

Depressing to have a swift and professional service at all other areas to then be dismissed as a irritant at this area

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Responses

Response from Alexandra Hospital 5 years ago
Alexandra Hospital
Submitted on 17/12/2018 at 10:19
Published on nhs.uk at 11:06


Thank you for leaving us your feedback.

I’m very sorry to hear about your experience; we will share your comments with the responsible management team for the Pharmacy. If you wish to discuss this further or would like us to look into your concerns in detail, please contact us at wah-tr.PET@NHS.net or by telephone on 0300 123 1733; please provide your name, contact information and quote the reference number 37386.

Regards,

Patient Experience Team

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