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"Good cardiology care and treatment"

About: Carnon Downs Surgery Royal Cornwall Hospital (Treliske) / Cardiology

(as a service user),

Written by Healthwatch Cornwall on behalf of the story provider:

Patient had stent fitted a month ago (couldn't unblock arteries). Prior to the stent patient had angina, but now worse. The hospital is trying to control the angina and the patient is expecting tablet treatment (tablet coming from Ireland).

Last week, the patient experienced chest pains and visited their GP. The GP gave the patient a letter of referral and the patient initially attended the Medical Admissions Unit and then Roskear ward. The patient said that care on the ward was fantastic with very helpful doctors and nurses and very good communication. When the patient left the hospital the last time they were told to carry on as usual. When receives their tablet today, information will be given to the as to how it is to be taken. Has been told that the hospital will monitor the tablet treatment 24 hours before discharge. The tablet cannot be prescribed by a GP, only by the hospital consultant.

The patient's family has visited the ward but haven't been around when the doctors were present. The patient is happy with the visiting. The patient said that the ward was peaceful and that they saw that people were attended to when they sought help. The patient has also had medication when needed it. Overall brilliant care that couldn't be faulted. The hospital meals are also great. Patient also said he could not fault his GP practice at Carnon Downs. 

A note from Healthwatch Cornwall 

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Responses

Response from Laura Fletcher, Clinical Pathway Navigator, Clinical Oncology, Royal Cornwall Hospitals NHS Trust 5 years ago
Laura Fletcher
Clinical Pathway Navigator, Clinical Oncology,
Royal Cornwall Hospitals NHS Trust
Submitted on 06/01/2019 at 08:24
Published on Care Opinion on 07/01/2019 at 10:56


picture of Laura Fletcher

Dear lottie123,

Thank you for taking the time to share your story with us. I was pleased to read that you have received good care and information throughout your visit with us here at Royal Cornwall Hospital.

I am responding to you as a Ward Clerk for the Acute Medical Unit, and I will share your story with the team on this ward and also Roskear Ward so that all staff involved with your care are aware of your feedback.


Kindest regards,

Laura

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Response from Claire Billing, Complaints Officer, Patient Experience, Royal Cornwall Hosptials NHS Trust 5 years ago
Claire Billing
Complaints Officer, Patient Experience,
Royal Cornwall Hosptials NHS Trust
Submitted on 07/01/2019 at 11:03
Published on Care Opinion at 11:34


Dear Lottie 123,

I will pass on your comment about the food as this is great to hear. Food is important to patients to aid their recovery and we do strive to get this right for you.

With kind wishes for a continued recovery.

Claire Billing

Contract Auditor

Mitie

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