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Rheumatology waiting area

Story from nhs.uk

"Rheumatology waiting area"

About: Chapel Allerton Hospital

There should be a rule that if you attend an appointment you are only allowed to bring 1 other person with you because the waiting room gets very busy. This makes it hard to hear when you're being called and means it's very difficult to find a seat. There really is no need for a family of 5 adults to all sit in the waiting area for 1 person as I witnessed today! Given the department and the type of problems people have seats should always be available!

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Responses

Response from Leeds Teaching Hospitals NHS Trust 5 years ago
Leeds Teaching Hospitals NHS Trust

Submitted on 20/12/2018 at 13:52
Published on Care Opinion at 13:53

Thank you for taking the time to bring your concerns to our attention.

I am sorry to read of the problems you have encountered attending Chapel Allerton Hospital.

I have passed your feedback on to the management team for Rheumatology Services for information, but if you would like to discuss these matters in further detail please do not hesitate to contact the Trust’s Patient Advise and Liaison Service (PALS).

You can contact PALS on 0113 206 6261 or alternatively you can email patientexperience.leedsth@nhs.net

Once again let me thank you taking the time to write to us and post your views.

Kind regards

Rosie

Senior Nurse
Patient Experience

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