This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"A&E nursing staff rude with no compassion..."

About: City Hospital (Birmingham)

I was brought into a&e city hospital yesterday by ambulance and the treatment from the beginning was disgraceful. One of the symptoms I had was extreme dizziness and sickness but no one helped me I was told abruptly to constantly come here go there despite the fact the staff could clearly see me falling over myself in pain and dizziness and I had tears running down my face. No one told me what was going on so when I finally asked they said wait out there in the waiting room I asked for how long and if I could have somewhere to lie down as I am passing out. The staff nurse then started shouting at me saying there's people worse than me including a 5 year old and then the nurses spoke and laughed between themselves at me saying oh she says she's going to pass out but look at her. Yes I was standing up as adrenaline and surival means your body will cope for a few minutes if it is has to. The staff nurse continued to shout at me I got very upset and cried and said what is wrong with her speaking to me like that. Then I asked will I see a gynaecologist. She shouted at me again saying this is a&e!

I said I'm not a nurse I don't know the process I am just asking. They then threatened to call security. Taking into account I am a 5foot female who is not aggressive and was not rude this was so unfair. I think because I am not elderly they treated me with no dignity whatsoever and I walked out of a&e on my own in floods of tears in extreme pain with dizziness and I am back at the doctor's again as I am of course still very unwell. I will never set foot there again.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from City Hospital 5 years ago
City Hospital
Submitted on 21/12/2018 at 09:24
Published on nhs.uk at 10:05


I'm sorry to read about your recent experience regarding your recent visit to the A&E department at City Hospital. This is not the kind of care that we expect from our staff and as such I would like this to be investigated further. Please could you contact Matron Annabel Bottrill via email at annabel.bottrill@nhs.net, so she can look into your experience further. Kind regards, Toby Lewis, Chief Executive.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k