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Greeting

Posted By Do not understand this Q

"Greeting"

About: Musgrove Park Hospital / Gastroenterology

(as a relative),

Musgrove Park Hospital.

Went to Reception in any Dept. The receptionist put their hand up to take my Hosp letter to take details. Does not take eyes off screen.

This week my wife and I went to the Bowel Screening Unit. The receptionist, Did not see name, looked up, smiled, What is your name? Ah yes, Confirm D o B, address and a few other details. Every time they looked up and made eye contact with a smile. 

My wife obviously nervous but the way we were received took a lot of the tension away.

Only a little thing is it not but a little went a long way.

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Responses

Response from Alison Wootton, Director of Patient Care, Taunton and Somerset NHS Foundation Trust 5 years ago
Alison Wootton
Director of Patient Care,
Taunton and Somerset NHS Foundation Trust

Submitted on 13/12/2018 at 14:34
Published on Care Opinion at 14:50

picture of Alison Wootton

Thank you for your feedback on your positive experience. I agree that it is the small things that make such a big difference.

We will share your feedback with the team and I hope that others take this example of good practice to help others facing a similar stressful appointments.

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