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Excellent experience

Posted By Patientstaff

"Excellent experience"

About: Royal Cornwall Hospital (Treliske) / General surgery

(as the patient),

Despite having theatre knowledge and caring for patients I was the one in the patients shoes and was petrified!

Everyone on Newlyn was amazing!!! The nurses, HCA, anaesthetic team, surgeon, recovery team even the happy chap on reception made my experience so much more positive! They made me feel at ease I can honestly say the anaesthetist was fabulous and relaxed me so much.

Thank you everyone, not only did you make me feel at ease you also showed me what kind hearted and professional staff we have working at RCHT!

Newlyn Ward you are amazing xx

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Responses

Response from Jess Saunders, Patient Engagement and Feedback Coordinator, Patient + Family Experience Team, Royal Cornwall Hospitals NHS Trust 5 years ago
Jess Saunders
Patient Engagement and Feedback Coordinator, Patient + Family Experience Team,
Royal Cornwall Hospitals NHS Trust

Submitted on 17/12/2018 at 09:54
Published on Care Opinion at 12:11

picture of Jess Saunders

Dear Patientstaff,

Thank you for taking the time to share your story with us, I am pleased to see that you found all the staff on Newlyn Ward amazing, kind hearted and professional, who were able to reassure you, making your experience a positive one.

I am writing to you as a member of the Patient and Family Experience team, but I will ensure that I share your story with the team on Newlyn Ward, I'm sure that they will enjoy reading it as I have. Thank you again for sharing your story.

Very best wishes,

Jess

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