"Heartlands the hospital in need of care"

I arrived at the SAU on referral from my GP at 10.30am , first seen by a nurse for bloods etc at 11.30 then left in waiting room till seen by doctor at 5.30pm . No communication from staff about process or updates about waiting , water only during that time so that any interventions would not be delayed. The waiting room had insufficient comfortable chairs for the total of people there. Most seemed to have been referred from AaE where they had been since early hours , one lady awaiting a bed in SAU had spent considerable time in a corridor - ? Waiting time targets in AaE being massaged? Staff looked tired and one surgical registrar with 2 FYI insufficient , Registrar looked totally exhausted . It was close to 7 before I got my discharge with urgent CT scan referral what I didn't learn till next day was that urgent means 2 weeks! So did I feel safe at this hospital ? No , at no point did anyone check on how patients were , one was in nightclothes awaiting a bed , one was elderly and agitated being calmed by other patients. There are obviously SERIOUS issues here about providing enough staff as a they were servicing the beds as well as referred patients. A scary experience and one that left me feeling Heartlands is being run into the ground.