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"Extended stay due to anaesthetic causing a rash"

About: Royal Cornwall Hospital (Treliske) / Dermatology Royal Cornwall Hospital (Treliske) / General surgery

(as the patient),

Written by Healthwatch Cornwall on behalf of the story provider:

Patient had a gall bladder removed over a year ago. Following the operation they experienced a rash on the torso. Was meant to be in hospital for one day for the operation but they insisted on them staying in for five days with no explanation as to why the inpatient stay was five days. Went to the dermatology unit where the rash was treated. Staff said it was something connected to the anaesthetic used which had caused the rash. They were prescribed three different creams and referred to their GP. Thinks care at Treliske could be improved. Care for the rash was poor and at the time of the operation the patient felt they were treated differently to other patients and felt alienated. Treatment by the dermatologist was fine but feels the hospital should try and communicate more with its patients. 

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Responses

Response from Jess Saunders, Patient Engagement and Feedback Coordinator, Patient + Family Experience Team, Royal Cornwall Hospitals NHS Trust 5 years ago
Jess Saunders
Patient Engagement and Feedback Coordinator, Patient + Family Experience Team,
Royal Cornwall Hospitals NHS Trust
Submitted on 24/12/2018 at 10:11
Published on Care Opinion at 10:33


picture of Jess Saunders

Dear blue48HC,

Thank you for taking the time to share your story with us, please except my apologies for the delay in responding to you on here. We would really like to understand why you felt you were treated differently to other patients and alienated as this is concerning to us. You can contact us via email, rcht.patientexperience@nhs.net, we can then look into these events for you.


Best wishes,

Jess

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