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"Went to a&e for a large blistered burn on forearm"

About: Southampton General Hospital

Got told we'd be seen within 2 hours (midnight) one am comes round and noone has been seen for 2 hours not a single person called in making it 3pm. All staff looks like they swap shifts at 2/3 and just run off, receptionist very unfriendly and more interested in chatting to colleagues. Complete waste of time and very very unfriendly and doesn't care about a room full of unhappy and in pain patients.

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Responses

Response from Laura White, Head of Involvement & Participation, Experience of Care Team, University Hospital Southampton NHS Foundation Trust 5 years ago
Laura White
Head of Involvement & Participation, Experience of Care Team,
University Hospital Southampton NHS Foundation Trust
Submitted on 10/01/2019 at 17:37
Published on Care Opinion on 11/01/2019 at 11:45


I am very sorry to hear of your experience, please can you contact Patient Support Services at patientsupportservices@uhs.nhs.uk who will be able to look into this on your behalf.

Thank you for taking the time to share your feedback.

Kind regards

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