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"Lack of communucation between Doctors and patients"

About: Rotherham Hospital

My husband was admitted to the Surgical assessment unit on wednesday 28th November via his GP.He had scans and he was found to have a tumour outside his bowel.which had spread into his stomach.He as as been ill for several months now and as had two failed colonoscapys at Rotherham Hospital and scans arranged by both the Hallamshire hospital and Rotherham hospital.It as been difficult to find out what the treatment plan is due to lack of communication with the doctors.He as only had sips of water since his admittance and I am concerned his nutritional needs are not being met.He as struggled to get any rest as an elderly person in the opposite bed as kept him awake all night.This person clearly as dementia and I witnessed nursing staff today ignoring this elderly persons plea for help.I an concerned that my husbands health needs are not going to be met within this hospital.

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Responses

Response from Samantha Robinson, Head of Patient Experience, The Rotherham NHS Foundation Trust 5 years ago
Samantha Robinson
Head of Patient Experience,
The Rotherham NHS Foundation Trust
Submitted on 17/12/2018 at 11:58
Published on Care Opinion at 12:43


Dear Anonymous

My name is Samantha, Head of Patient Experience at the Hospital. I was sorry to read of your husband’s on going experience whilst he is an inpatient at the Trust. It is always our intention to provide the best service possible and as such disappointing when the services falls below the expectations of our patients and their families. Should you wish to discuss this matter further in order that we act as a priority whilst your husband is still in hospital please contact the Patient Experience Team on 01709 424461, alternatively you can email the team at the following address, your.experience@nhs.net

Kindest regards Samantha

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