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"Worried with no reassurance"

About: East Surrey Hospital / Accident and emergency

(as the patient),

I attended the A&E department at end of november via ambulance service, the care I received was appalling, I saw one nurse spending most of the night shift sitting on a chair whilst their colleague was running around like a headless chicken trying to get everything done.

I got out of bed to go to the toilet in which a staff nurse grabbed my arm, pulled me back and said just stop being so difficult.

After asking 3 times to go to the toilet I got out of bed again however I ended up 
having a seizure (which I didn't know had happened) I was rushed into resus  where I came round, I was very disorientated as I had no idea where I was, I had oxygen mask on, doctors and nurses around me and I felt very poorly. It was not explained when I came round what happened, I had to ask, in which I got told very rudely I had a seizure. This is first time i had a seizure so I was very worried I had no reassurance and then moved back into main A&E department without being told.
On arriving back to A&E department I heard a nurse ask the nurse who was with me what I was doing there in a very rude manner.
At this stage I just wanted to curl into a ball and cry. I never felt so humiliated. I had spent over 10 hours in A&E before finally being  moved to CDU where staff were lovely.
Once I was discharged I attended my Gp practice when I spoke about why I was taken to hospital my GP informed me that the discharged paper they had was different and therefore couldn't tell me what happened and why I was very upset that doctors didn't even send my GP correct notes.
All in all an absolute disgrace 
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Responses

Response from Ben Mearns, Chief of Medicine, Surrey and Sussex Healthcare NHS Trust 5 years ago
Ben Mearns
Chief of Medicine,
Surrey and Sussex Healthcare NHS Trust

Doctor

Submitted on 12/12/2018 at 07:40
Published on Care Opinion at 09:45


picture of Ben Mearns

Dear Pinkgalore

I'm very sorry about your experience. It sounds far below our intentions and I will ask our Divisional Chief Nurse to feed your story back to the Emergency Department. If you would like us to look at your case specifically then please do email me at ben.mearns@nhs.net and we will do so.

Please accept my apologies and I hope that you are recovering well.

Ben

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Response from Paula Tucker, Deputy Chief Nurse, Trust, Surrey and Sussex Healthcare NHS Trust 5 years ago
Paula Tucker
Deputy Chief Nurse, Trust,
Surrey and Sussex Healthcare NHS Trust
Submitted on 12/12/2018 at 09:42
Published on Care Opinion at 09:46


Dear Pinkgalore

I am sorry for the terrible experience your received in our ED. I am really happy to look into this matter further and would ask that you email me on nicola.shopland@nhs.net so that I may review your attendance.

Please accept my apologies

best wishes

Nicola Shopland

Divisional Chief Nurse Medicine

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