This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Why does no one answer the phone?

Posted By Harrow

"Why does no one answer the phone?"

About: Northwick Park Hospital / Maternity

(as a service user),

The Northwick Park maternity page is full of phone numbers - what is the point when no one answers them? Getting desperate I googled the issue and clearly it's not a new thing, for years people have been saying these phone numbers are utterly pointless. My GP referred me to Northwick Park weeks ago and I have yet to receive anything. Really stressful given I've had three recurrent miscarriages and was reassured by my GP that I'd been seen pronto.  

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Sue Fenwick Elliott, Head of Patient Experience, London North West University Healthcare NHS Trust 5 years ago
Sue Fenwick Elliott
Head of Patient Experience,
London North West University Healthcare NHS Trust

Submitted on 11/12/2018 at 10:35
Published on Care Opinion at 12:41

Thank you for taking the time to share your experience with us.

I am sorry to hear of the difficulties you are having with contacting our maternity department, especially during a difficult time for you.

Please can you contact the PALS team on 0208 869 5118 or LNWH-tr.PALS@nhs.net so that we can follow this up on your behalf.

Kind regards,

Anjali Patel

Patient Experience Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k