"Care received by the team in montagu..."

I was seen three times in the Respiratory Department during the month of November. Initially assessed by a doctor who referred me to Doncaster for a scan and arranged blood tests and an X-ray at Montagu. I then returned to the Respiratory clinic to see a specialist lung nurse who explained the next procedure (a bronchoscopy) to me before I attended Doncaster for it. I returned to the Respiratory results clinic at Montagu for the diagnosis.

The whole process only took 3 weeks which I found amazing. At every step of the way I was given time and treated with respect by every member of staff. I was reassured when feeling nervous during procedures and had absolutely everything explained to me.

The short time which elapsed between assessment and diagnosis ensured that I did not have to worry for too long a time which I really appreciated.

Staff make a successful team and I believe that the quality of your staff must be second to none. They all had a sense of humour, were caring and thoughtful, were considerate of my age without being patronising and I could not fault them in any way.

Thank you to the two doctors and their chaperones, the specialist nurse, the healthcare assistants that weighed me and did basic checks, the ladies who took blood, and the X-ray staff. You treated me as an individual and gave me confidence and support at every appointment. I do not believe that I could have received better care at any hospital in the country