"Left feeling disappointed and unsupported"

Having been a member of the practice for a number of years now, I am consistently left disappointed and upset at the treatment and care received. I visited the surgery a number of times over a three year period for an ongoing health issue, however, was brushed off on many occasions and told there was nothing wrong. When my husband and I were finally referred to a specialist, it was discovered that I had a stage 3 fertility problem that had been ignored. The receptions are insensitive and I was left in tears following a miscarriage when the receptionist did not listen and told me a doctor would ring me back. When I didn’t receive a phone call, I had to ring back and repeat the devastating information for a second time. After an agonising wait, I was finally contacted and the doctor was incredibly apologetic. However, due to being so late in the day, I could not be admitted to hospital for support or treatment until the following day. Now I am a mother, the care has been unhelpful and patronising. As a first time parent, I have been made to feel that I should just accept my concerns as they are the ‘norm’ with little interest taken in the issues I have been experiencing. There has been little consistency between doctors and it doesn’t seem the medical notes or history are looked at before my repeat visits; this has led to me repeating information which is then not listened to. I feel very upset and frustrated and have been left with further anxiety at a very difficult time.