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brought in by ambulance then left 4 hours in...

Story from nhs.uk

"brought in by ambulance then left 4 hours in..."

About: Darlington Memorial Hospital

I was brought in with chest pains in the ambulance and shunted around for 20 minutes in a and e.. i was then sent in a wheelchair , still having heart pain.. i am diabetic and have high BP. After 3 hours when the pain had subsided i was given a blood test , by a nurse who didn't even have a list of patients. An hour and a half later I was told to walk to the doctor, and he told me that basically I had dodged a bullet because I was a smoker and there is no damage to my heart. Basically I was made to feel I had wasted all of their time. I was offered no scans or treatment , just sent on my way with a slapped wrist. I have since had two more attacks of this heart pain radiating down my arm, for hours at a time , popping aspirin and hoping i don't die. Should I bother to phone an ambulance next time?

Disgusting service! There were people waiting in triage for hours with broken limbs too. How is this acceptable?

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Responses

Response from Darlington Memorial Hospital 5 years ago
Darlington Memorial Hospital

Submitted on 09/01/2019 at 13:50
Published on nhs.uk at 15:06

Thank you for providing feedback on your recent visit.

I am very sorry to hear that you were unhappy with your experience on this occasion and we will make sure your feedback is passed to the relevant manager.

We would welcome the opportunity to discuss your concerns with you and if you would like to contact us with some more detail it would enable the matron or manager to look into your concerns for you.

If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774.

If you would prefer to contact us by e-mail, our address is cdda-tr.patientexperiencecddft@nhs.net

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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