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I just want the girls to get a big thank you

Posted By marspb78

"I just want the girls to get a big thank you"

About: Crosshouse Hospital / General Surgery

(as a service user),

I just want to say a big thank you to Crosshouse Hospital, I'm due to go in for an operation on Wednesday under the care of Dr Ahabib, but I've got to say the girls in the pre op department were very very good, very very efficient, thats the nurses and everything, and the secretary. I just want the girls to get a big thank you, they were so reassuring

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 5 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 11/12/2018 at 08:37
Published on Care Opinion at 09:22

picture of Eunice Goodwin

Dear marspb78,

Thank you for your lovely words. Feedback to staff is really important for development, whether it is positive or less so.

I will make sure all the girls get your thanks, they will be delighted.

All the best for your Op and recovery,

Eunice

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