"Negative experience with receptionist"

I had a horrible experience the other day at Lewisham A&E. I was there for a self harm cut that needed stitches and was visibly distressed. The receptionist was talking to her colleague for a while despite me being in pain. When she spoke to me, she told me to stop being ‘like that’ (I Assume referring to my heavyish breathing from pain) as it was making her “feel funny”. And I had my cut in a tissue so she couldn’t see but When she saw me holding it She made a face. She asked what happened and when I said I did it to myself she repeated it out loud so I felt embarrassed. The receptionist needs to be better trained for issues relating not only to medical care but mental health. The nurse who saw me and dressed my wound was lovely however and made up for the negative experience.