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Text message was useful but not informative enough

Posted By Busy person

"Text message was useful but not informative enough"

About: Barton House Group Practice

(as the patient),

You texted me after a blood test and told me that my cholestrol levels had risen 'slightly' but did not give me the actual results.  I tried to reply to the text (it did not say I couldn't) but I gather that this can't be done. Then I thought I would try emailing but that's not possible either - no obvious link on your website. I spoke to the receptionist on the phone who told me I would need to come and get a print-out.  I asked if it could be emailed but the answer was no.

This is such a tiny, simple thing. Why could the result not simply have been put in the text and why can it not be sent to me electronically?

Your new telephone appointment system is quite 21st century but your supporting systems are still very 20th!

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Responses

Response from Matthew Bench, GP, Barton House, Barton House Group Practice 4 years ago
We are preparing to make a change
Matthew Bench
GP, Barton House,
Barton House Group Practice

Submitted on 16/07/2019 at 13:32
Published on Care Opinion at 14:19

Thank you for your suggestion regarding improving our systems for communicating results. It is difficult to know how much information to put into a text, we do not usually use actual numbers as these need qualifying with which units are being used and what is the normal range. There should however be a clear plan of action outlined in the text.

There is a general email address that the practice can be contacted on and this should be available on the website.

We have in the past asked patients to collect a print out of their results from reception when requested. We need to review this policy. To some extent this has been superseded by patients having full access to their records, including results, on line. This facility can be set up by contacting reception and providing appropriate identification.

We are endeavouring to become more 21stcentury.

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Response from Vytautas Kazinavicius, Medical Administrator, Admin, Barton House Group Practice 10 months ago
We have made a change
Vytautas Kazinavicius
Medical Administrator, Admin,
Barton House Group Practice

Submitted on 01/06/2023 at 15:02
Published on Care Opinion on 02/06/2023 at 09:12

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