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Care Opinion

Welcoming, friendly staff

Posted By aharght

"Welcoming, friendly staff"

About: Forth Valley Royal Hospital

(as a service user),

I visited the cafe in the Women and Children’s Dept on Wednesday. I ordered a coffee and sat down to feed my four month old son. When the shop worker saw I was breastfeeding she asked me

if there was anything else I needed and she brought me a glass of water. It immediately made me feel at ease and so welcome in the cafe. She had really thought about my needs and put a big smile on my face.

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Responses

Response from Pauline Donnelly, Person Centred Manager, Department of Nursing, NHS Forth Valley 5 years ago
Pauline Donnelly
Person Centred Manager, Department of Nursing,
NHS Forth Valley

Submitted on 21/12/2018 at 14:04
Published on Care Opinion at 15:10

picture of Pauline Donnelly

Dear aharght

Many thanks for taking the time to get in touch, it really is lovely to hear that you were made to feel at ease and welcome by the in the café, it must have been so reassuring and relaxing for you.

I have shared your feedback with the staff in the café who were absolutely delighted to hear your lovely feedback and would like to pass on their thanks.

Best wishes

Pauline

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