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I rate the NHS and Russells Hall Hospital 5 stars

Story from nhs.uk

"I rate the NHS and Russells Hall Hospital 5 stars"

About: Russells Hall Hospital

I really do not understand the negativity and complaints relating to, and regarding, the NHS.

Today I had an appointment at RHH and was met with helpful and considerate staff.

Everyone was very busy and there were numerous volunteers wheeling patients to various appointment - there was a sense of efficiency, helpfulness and caring in the air.

I would like to give an example of my recent NHS experience:

LESS than 2 WEEKS ago, i visited my doctor's office for a flu shot and whilst there discussed a sore which would not heal.

He immediately put me on the fast track system and today i saw a consultant at RHH.

My appointment was on time, the consultant and his nurse, were very efficient and helpful and i was told in kind and detailed terms what the next step would involve.

I am now scheduled for surgery.

I defy any system, anywhere, to better this....

I am delighted to see, according to the Daily Mail, that thousands of kind, considerate people have signed up as volunteers to the NHS and their local hospitals.

Let's help the NHS and

Russells Hall Hospital and not criticize this wonderful service which is the envy of the world.

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Responses

Response from Russells Hall Hospital 5 years ago
Russells Hall Hospital

Submitted on 12/12/2018 at 14:37
Published on nhs.uk at 15:06

Firstly we would like to thank you for taking the time to write such kind comments about your recent experience at Russells Hall Hospital. We are pleased to hear that you received such great care and staff were helpful, efficient and caring.

We are thrilled to hear you felt well informed and involved about your treatment as this is really important. We have passed on your kind comments to the MaxFax department who will be delighted to learn of them.

As an NHS organisation we are fortunate to have more than 430 members of our community who chose to volunteer at the Trust, helping patients and staff to support the high quality care and treatment we continually aim to deliver.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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