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"Care following a cycling accident"

About: Aberdeen Royal Infirmary / Emergency Medicine Aberdeen Royal Infirmary / Orthopaedics Aberdeen Royal Infirmary / Radiology (X-rays and Scans) Scottish Ambulance Service / Emergency Ambulance

(as the patient),

I was delivered via ambulance to Aberdeen Royal Infirmary one morning late November 2018 following an unscheduled and not very well executed demount from my bicycle.

The ambulance crew, from Alford Ambulance Station, (Greg and Lynn) arrived promptly and were extremely kind to me. The much-needed ‘gas and air’ was administered without delay making the transfer into the ambulance as comfortable as possible. Lynn expertly negotiated the rough and twisty turny, icy roads back roads making for a quick and stable transit to ARI.  Greg has a superb stretcher-side manner; he kept my pain under control and I think he even made me laugh!
Once at ARI I was delivered to the team waiting in ‘Resus’ and was immediately assessed and given further pain relief. I remember the names of 3 doctors, Imran, Alex and Dr Robertson (I think). There were nurses and other doctors looking after me too and a failure to recall their names is a reflection on me and not of the standard of care or kindness that I received. Imran was in charge of my initial assessment and pain-relief. He was very kind, calm, in control and professional- exactly what a trauma patient needs when she or he feels like they are in a desperate situation.

The Radiography staff were also fantastic and I am so sorry I can’t remember their names to thank them individually.

Once admitted to the ward (212 and 213) on floor 6 in the pink zone, I  was cared for by the nursing staff (James, Richard, Sophie, Nadia, Lewis, Dion, Bejilly and many more  - I am so sorry my memory has let me down). The nurses were extremely busy; I never imagined how demanding their jobs were. Without exception they all gave me the impression that they loved their jobs. Nothing was too much trouble for them, even when the patient in the neighbouring bed was repeatedly pressing her call button I didn’t detect even a trace of resentment. What professionals!

My Surgeon, Mr Munro, aided by his team, placed an intermedullary pin in my femur. I was awake during the surgery and I can’t believe how quickly and neatly he completed what looks to me like very demanding and technical procedure.  The X-rays are looking too which augurs  well for my rehabilitation.

Laura was my anaesthetist. She explained my options, risks and benefits for general anaesthetic compared with a spinal block and answered all my questions. I opted for the spinal block which she administered painlessly and worked a dream. She was very professional, kind, calm and inspired conference. A senior colleague was also present. I can’t recall his name but he has an excellent repertoire of anxiety-relieving jokes - what an entertainer but I hope he never considers a career change.

I saw Dr Bruce a number of times during my stay, she looked after me when I fainted and regularly checked that I was feeling ok. Another kind, friendly and caring young professional who inspires confidence and hope. 

Jane, Steph and Paula were the physiotherapy team I feel so fortunate to have had caring for me. They got me on my feet despite all my worries about pain and balance. Somehow they instinctively knew how far to push me such that I made progress but did not cause me distress.  They got me back on my feet - a massive mile-stone as far as I am concerned.

I saw 2 occupational therapists (Zoey and I am sorry I can’t recall your equally professional colleague’s name). They both expertly assessed me for special equipment that would be required once I was discharged. Both very kind, caring and willing to answer all my questions. 


Response from Euan Esslemont, Head of Service - North Division, Scottish Ambulance Service

Dear ACDW,

I thank you for taking the time to leave feedback on Care Opinion following the need to call on the services of the Scottish Ambulance Service and the following care and treatment within Aberdeen Royal Infirmary after your fall from your bike.

I do hope you are on the road to recovery and that it won't be too long before you are back on the bike!

It is fantastic to receive such feedback and to learn of the care and compassion demonstrated by our crew Greg and Lynn who attended to you in your time of need.

Our crews work so hard and often in very difficult circumstances, so it is always very gratifying to receive positive feedback from patients.

I will ensure that this feedback is passed onto Greg and Lynn on your behalf.

Thank you again for taking time out to get back in touch and as said, I do hope you make a full recovery.

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Update posted by ADCW (the patient)

Dear Euan, thank you for responding to my story. I am indeed making progress and can’t wait to get back on my bike. I am grateful to you for passing on the message to Greg and Lynn; the Alford community is so lucky to be served by such professional, caring and expert paramedics- and I mean that with absolute sincerity.

Response from Fiona Robertson, Chief Nurse, Medicine and Unscheduled Care Division, NHS Grampian


Many thanks for sharing your experience after your cycling accident.

Like Euan, I am delighted to hear that you are making good progress and looking forward to getting back on your bike.

I am pleased to hear that when you arrived at ARI you were immediately assessed and received additional pain relief and the team managed to care for you in a calming professional manner.

I will certainly share you thanks with all the ARI teams who cared for you, including those in Resus, 212 and 213 and our Physio and Occupational Therapy colleagues.

Its sounds like it was a clear example of team working by all professions, to care for you in a person centred approach and allow you to get back on your feet as soon as possible and get back home to continue your recovery.

With thanks and best wishes

Fiona Robertson

Chief Nurse

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