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Waste of space

Story from nhs.uk

"Waste of space"

I have no idea why this centre even exists! My 22 year old son is registered on the centres system, so it appears he is receiving the help he needs when in fact all we have is a daily battle and frustration to achieve anything. I have suffered 2 breakdowns through the difficulties we experience and the exhausting battle to get any help at all. 5 months after coming out of inpatient care, a meeting was held after 4 months of telephone calls to them, and since the meeting 3 weeks of phoning to get feedback and still no results. My family are at breaking point. I am now also suffering with depression. There is a duty of care that this centre is set up to provide. Why are they failing? My son has no care plan, and was meant to be in supported accommodation but is now back at home due to miscommunication from greenfields. Absolutely shocking service.

Recent news in the media has encouraged people to speak out regarding mental health. We have spoken,, shouted, begged, but where is the actual help!!! Something needs to change!!!

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Responses

Response from Greenfields Centre 5 years ago
Greenfields Centre

Submitted on 19/12/2018 at 10:05
Published on nhs.uk at 11:06

Thank you for taking the time to add your comments about the service provided .I am sorry to hear that you feel that the standard of care have provided has not been appropriate

Your comments have been passed to the Service Manager and teams at Greenfields . They take the comments you have left here seriously and will be responding directly to you .

If you feel this is not what you want to do at this time please consider contacting our PAL's team who can support you to make a decision on what options you have in taking your concerns forward: Telephone 0300 123 1535 ext.2031 or Free phone 0800 389 9676 Mon -Fri: 9am to 5pm.Text service 07718971123 (This text service available 9am to 5pm and charged at your provider's rate) or

e mail: patientexperienceteam@combined.nhs.uk (e mails are monitored Mon to Fri, 9am to 5pm)

Veronica Emlyn ( Patient Experience Facilitator )

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