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My name is...

Posted By beejay71

"My name is..."

About: Falkirk Community Hospital

(as the patient),

What has happened to the "My Name Is..." Campaign?

At Falkirk Hospital getting measured for compression socks, the person doing the measuring barely spoke to me. Never told me who they were or what they were going to do. Virtually all communications were with the nurse that was in the room not with  me, the patient. It was a real "does she take sugar?" moment.

The only time they spoke to me was to ask what colour socks I wanted, not knowing what colours were available I asked if they had a colour chart. After a large intake of breath and a "huff" one was produced so I could chose a colour. That was the only communication we had.

In my opinion, this is just rude. Made me feel annoyed and ignored. Almost as though I was a nuisance. (The nurse fine by the way.)

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Responses

Response from Pauline Donnelly, Person Centred Manager, Department of Nursing, NHS Forth Valley 5 years ago
Pauline Donnelly
Person Centred Manager, Department of Nursing,
NHS Forth Valley

Submitted on 21/12/2018 at 12:55
Published on Care Opinion at 15:09

picture of Pauline Donnelly

Dear beejay71

Thank you for taking the time to get in touch about your recent experience, and was disappointed to hear your experience was below the standard I would expect staff to deliver. As an organisation we very much promote #Hello my name is..... and the importance of a positive first impression,

Please be assured that I will use your feedback in teaching sessions that I deliver to staff about the importance of introducing themselves and making patients feel part of their consultation and not a nuisance or an inconvenience.

I have shared your feedback with the team and will be working with them over the coming months to deliver training, and I would hope that the next time you visit the clinic that this will not be the behaviour you are met with.

I would be more than happy to talk to you about your experience, you can contact me on 01324 566523 or you can email me Pauline.donnelly1@nhs.net

Kindest regards

Pauline

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