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Sitting all day and night waiting for a service

Posted By Waiting to be seen still

"Sitting all day and night waiting for a service"

About: University Hospital Ayr / Accident & Emergency

(as a service user),

My wife was brought into ayr a&e at 14:00 only to be placed in a room for three hours before anyone came near to take bloods, only to be lost and then taken again 2 hours later. Then told at 19:00 that the surgeon will be round to examine her shortly, half past 11 and still no sign of the surgeon.

After asking the nurses on the desk we were told that they didn't have any idea when the surgeon would be round and no way of contacting them which I find hard to believe. 

Now I wouldn't be writing this if we hadn't found ourselves in this exact same position just month previously. 

I fully understand that staff are busy but to be sitting all day and night waiting for a service is totally ridiculous. 

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Responses

Response from John Swiatczak-Steele, Assistant Director, University Hospital Ayr, NHS Ayrshire and Arran 5 years ago
John Swiatczak-Steele
Assistant Director, University Hospital Ayr,
NHS Ayrshire and Arran

Submitted on 18/12/2018 at 07:59
Published on Care Opinion at 09:48

Dear waiting to be see still

Thank you for your feedback on the Care Opinion site.

I am so sorry that you had an extremely poor experience within the ED at Ayr Hospital. It is clearly unacceptable to be left waiting without any information and to have blood's repeated due to the first sample going missing.

I would welcome the opportunity to discuss your experience with you to understand what lessons can be learned. If you would like to contact my PA, Ms Tracy Scott on 01292 617126 tracy.scott@aapct.scot.nhs.uk she will organise a telephone call with me.

Kind regards

John

John Swiatczak-Steele

Assistant Director of Acute Services - UHA

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