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"to commend the service I have received"

About: Nottingham West / Community stroke team

(as a staff member posting for a patient/service user),

I wanted to make contact to commend the service I have received post suffering a stroke a month ago and being discharged from City Hospital, Nottingham three days later. Emma (Physiotherapy) has been exceptional in helping me utilise the services available. I cannot describe how confident in the service she has made me and how quickly this has enhanced my recovery. I am a physiotherapist by trade myself and there are many skills she has both clinical and non-clinical I would genuinely love to poses myself.

It’s very easy for people to send negative messages about Healthcare in Britain but never send praise when it is deserved. In this case Emma, Natalie (OT) and Abi (Speech Therapy) have all gone over and above providing a brilliant service and making a massive difference in where I am at today. They do it with a smile and are great to work with putting patients at ease so they can achieve as much as possible in their rehab.

Everything they do is tailored to individuals needs and wants directing people back to normality asap. They answer all questions and are clearly very knowledgeable and professional in their approach.

They are an absolute credit to your service.

Thanks to all – I owe you all one massively!!!!!!!!!!!!!

Responses

Response from Claire Towne, General Manager for Nottingham West, County Health Partnerships

Thank you so much for allowing us to post this story on your behalf. We are really proud of our staff and this confirms what excellant clinicians they are.

They will really appreciate this feedback and you are right, people are quick to feedback when care doesnt quite go right for them but in this instance this is wonderful.


Thank you again for taking the time to let us know and I hope your recovery journey continues positivley - you know where we are if you need us.

Kind regards
Claire
  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Response from Claire Lee, Community Stroke Team Lead, Local Partnerships, Nottingamshire Healthcare NHS Foundation Trust

Thank you so much for your kind comments. We really appreciate you taking the time to let us know about the experience you had with us. We are very proud of our excellent team who go above and beyond demonstrating their dedication to their profession and to patient centred stroke specialist care. We are very pleased that your recovery is going well and hope that this continues.

Thanks again for your kind words.

Kind Regards

Claire

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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