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telephone service terrible keeps cutting you off

Story from nhs.uk

"telephone service terrible keeps cutting you off"

About: East Surrey Hospital

recently visited A and E with father. fantastic services in a & e ... everybody spot on. however the last 2 months trying to get through on the main reception number for several different departments is appalling ! you listen to all the recorded message and then get cut off.. this is continuous.

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Responses

Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust 5 years ago
Ian Mackenzie
Director of Information and Facilities,
Surrey and Sussex Healthcare NHS Trust

I am responsible for everything to do with facilities, estates and IT. This includes our £50m building programme, food, cleaning, estates, porters, telephones, IT, transport, car parks and anything similar. Also leading our new Patient Experience Programme.

Submitted on 10/12/2018 at 09:14
Published on Care Opinion at 11:26

picture of Ian Mackenzie

I'm really sorry that you've been let down by our phone system. I'd really like to find out what's happening so if you could e-mail me your details (to ianmackenzie@nhs.net) and I will find out whats going on.

Regards

Ian

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