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"outpatient referral"

About: Forth Valley Royal Hospital / Orthopaedics

(as a service user),

My 1 yr old was referred by her GP in July to see paediatrics. Unknown to us or my GP someone from paediatrics, without seeing us, decided my daughter should be seen by orthopaedics.

She was apparently transferred to them and here we are 22 week later and still not been seen. I have chased it up and was told 22 weeks she'd be seen and now I'm being told it will be middle of January providing we do not have a bad winter or she will be put back even more. I think it is shocking that a 1 yr old has to wait 7/8 months just to be seen. She is just a baby.

Thank you

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Responses

Response from Pauline Donnelly, Person Centred Manager, Department of Nursing, NHS Forth Valley 5 years ago
Pauline Donnelly
Person Centred Manager, Department of Nursing,
NHS Forth Valley
Submitted on 05/12/2018 at 15:50
Published on Care Opinion at 16:51


picture of Pauline Donnelly

Dear "spuggy",

Thank you for taking the time to provide some feedback regarding your experience. As the Lead Nurse for Paediatrics in NHS Forth Valley was dismayed to hear of your experience of our service and I would like to apologise for this. I would be grateful if you would consider contacting me on 01324 567483 to discuss these issues in depth. This would allow me to investigate the matter further and seek a solution.

I may not be at my desk but there is a facility for you to leave me a message and a name and number I can contact you on. The answer machine messages can only be accessed by myself so are secure. I would encourage you to consider contacting me as I am keen to find a resolution to this issue for you.

kind regards

Helen Bauld

Lead Nurse Paediatrics

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