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"not wanting to go back"

About: Leeds Dental Hospital

missus was referred here for pain still after a root canal

but this was a nightmare appointment for her, she has been very scared and fears having any teeth missing

the dentist who we are not sure is a student or an experienced specialist told her she should not have teeth like that for a 30yr old and suggested tooth removal

this terrified my missus, she said she wants it saving but he told her its not really worth it and started discussing this with another staff memeber and said i dont think its worth saving to this other person

he then suggested condition was fizzy drinks, she told him she hasnt touched a fizzu drink in over 5years but he still wrote on letter to our dentist that the pain is due to fizzy drinks, all this made my missus cry in presence of this dentist which homestoy made me very angry, iv talked to others who gave me bad reviews too ao came here to read reviews myself

she has been asked to come back for root canal which they said will be 3sessions, total of 4.5hrs which i dont understand why that long, nothing was really explained.

missus is thinking about cancelling the appointments as shes terriefied of going back, not sure what to do 🙁

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Responses

Response from Leeds Teaching Hospitals NHS Trust 5 years ago
Submitted on 05/12/2018 at 08:53
Published on Care Opinion at 09:59


Thank you for taking the time to bring your concerns to our attention.

I am very sorry to read that your wife has encountered problems when attending the Leeds Dental Hospital. The experience you have described is not the level of service we wish to offer.

Please contact the Trust’s Patient Advise and Liaison Service (PALS) who will be able to take your concerns and pass them onto the relevant management team and ask that you are contacted to discuss.

You can contact PALS on 0113 206 6261 or alternatively you can email patientexperience.leedsth@nhs.net

Once again let me thank you taking the time to write to us and post your views.

Kind regards

Rosie

Senior Nurse

Patient Experience

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