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Care Opinion

My MHF left and now I see no one

Posted By BipolarJudr

"My MHF left and now I see no one"

About: Let's Talk Well Being Leicestershire and Rutland

(as a service user),

I feel very let down and unsupported by Let’s Talk Wellbeing.

I used to see a MHF regularly until this summer and she left. I wasn’t told about this and now I see no one. I have rang the service and left a message. I have had no response.

I am left feeling vulnerable as someone with a SMI. 

LTW is not what it says on the tin. 

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Responses

Response from Kathy Elson, Service Manager, Let’s Talk Wellbeing, Leicestershire County and Rutland, Integrated Specialist Services Directorate 5 years ago
Kathy Elson
Service Manager, Let’s Talk Wellbeing, Leicestershire County and Rutland,
Integrated Specialist Services Directorate

Submitted on 06/12/2018 at 09:05
Published on Care Opinion at 10:41

Dear Judr

Thank you for taking the time to post some feedback regarding our MHF service.

I am very sorry to note that you have felt let down and unsupported since the departure of your allocated MHF. I am also sorry to note that you feel that we have not adequately communicated with you regarding your subsequent treatment and care within our MHF service.

As you have noted, unfortunately our MHF service has recently experienced some unexpected and sudden changes to our staffing levels. However due a recent recruitment activity, it expected that this will be rectified going forward.

If you would like to get in touch with me directly, I would happy to discuss the situation with you in more detail in order identify a suitable way forward.

In the meantime, I'd like to take this opporunity again to express my sincere apologies and I hope to hear from you in the near future.

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Update posted by BipolarJudr (a service user)

Thank you for your reply. I would like to talk to my situation and to see how it can be improved with LTW. Do contact me.

Response from Jane Danforth, Involvement & Experience Officer, Involvement, Experience and Volunteering Team, Nottinghamshire Healthcare NHS Trust 5 years ago
Jane Danforth
Involvement & Experience Officer, Involvement, Experience and Volunteering Team,
Nottinghamshire Healthcare NHS Trust

Hello, my name is Jane Danforth. My role involves helping our service users, volunteers and staff to understand that Notts Healthcare wants to hear stories about our services. We reply to every story and it really helps us to improve what we do, how we do it and to hear about what works well too.

Submitted on 06/12/2018 at 11:25
Published on Care Opinion at 11:36

picture of Jane Danforth

Dear BipolarJudr

Thanks for getting back to Kathy. If you need her contact details see the numbers below.

Kathy Elson, Service Manager

Let’s Talk Wellbeing, Leicestershire County and Rutland

Telephone: Direct to Service 01509 561100

Via Switchboard 0115 9691300 extension 13194

Kind Regards

Jane

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