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"Conflicting Information"

About: Queen Elizabeth Hospital / Trauma and orthopaedics

I was due to have an operation for Dupuytren’s Contracture on 30/11/18. I attended a pre-op on 2/11 and was told to attend on the above date at 12 o’clock. It was not mentioned at the time but I now understand that this is the time allocated for general anaesthetic operations. I phoned to confirm this appointment about a week later and was told that I needed to attend at 7 am as the operation would be under local anaesthetic.

On 28/11 I was phoned to say that there had been a cancellation and could I attend on 30/11! I advised that I was already on the list for that day. I then got a second phone call on that day to say that my operation had been cancelled as I needed a general anaesthetic!! This had been rearranged for 21/12 at - 12 O’CLOCK, as per my original appointment. Unfortunately I am due to travel at that time for Christmas, so had to decline and I am now back on the waiting list. My question is how was it incorrectly decided to change me from the original general anaesthetic to a local one?

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Responses

Response from Lewisham and Greenwich NHS Trust 5 years ago
Submitted on 14/12/2018 at 16:20
Published on Care Opinion at 16:27


Thank you for your feedback. We are sorry you are having problems with your appointment but will need some more personal details to enable us to investigate this properly. Please contact the service manager who will be able to help you, on mandy.wright@nhs.net.

kind regards

Patient Experience Team

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