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Poor communication with midwife

Posted By Chomps011

"Poor communication with midwife"

About: The Royal London Hospital / Maternity

(as the patient),

Myself and my partner had a 12 week scan on the maternity ward. When talking to the midwife, we were unable to understand a single word she said. We subsequently asked her several questions as we had not understood what we were told, but she simply ignored us. I have never ever experienced health care like this before. To add to this, she forgot to send the blood / urine samples for the required tests. We are now having to get these done by our local GP, who was astounded the midwife had not done them. We have a 20 week scan in 2 weeks, is there any way we can request we see a different midwife? ? It scares me to think we may have to see the same midwife again putting our babies health at risk 

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Responses

Response from Faith Kapora, Corporate PALS Lead, Barts Health NHS Trust 5 years ago
Faith Kapora
Corporate PALS Lead,
Barts Health NHS Trust

Submitted on 30/11/2018 at 14:46
Published on Care Opinion at 16:09

Dear Mr Chomps011

Thank you for contacting us with feedback. We were disappointed that you were not satisfied with the service received in maternity at Royal London Hospital and we would like to help.

Please contact us via the PALS team at Royal London on 0203 594 2040 or email RLHpals@bartshealth.nhs.uk with your wife's details so we can investigate your concerns

We are looking to hearing from you soon

Kind regards

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Chomps011 (the patient)

Hi - I responded 4 days ago to the email address you suggested, but no acknowledgement of my email as of yet. Could you advise an SLA time scale? Thanks

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