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"Fetal Medicine"

About: Royal Cornwall Hospital (Treliske) / Maternity

(as a service user),

I wanted to praise an NHS colleague for a fanstastic service. Myself and my partner went for a routine 12 week scan, as nervous and excited expecting parents. I think the staff member was called Helen (Midwife/Sonographer at RCHT). She was very friendly and welcoming; and throughout the scan was extremely knowledgeable pointing out and explaining all aspects, which I felt was more in depth than other scans we had previously had. She provided multiple views and axis of baby which we really enjoyed. I work for the ambulance service so often feedback and praise is hard to come by and complaints appear more frequently passed onto staff, probably due to less people writing in to say thanks and well done. So I felt obliged to write to say thanks.  

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Responses

Response from Trudie Roberts, Maternity Matron, Maternity, Royal Cornwall Hospitals NHS Trust 5 years ago
Trudie Roberts
Maternity Matron, Maternity,
Royal Cornwall Hospitals NHS Trust
Submitted on 10/12/2018 at 09:11
Published on Care Opinion at 11:26


Dear Asdfghjkl

Thank you for taking time to write this positive feedback about the Maternity scanning service at RCHT. I am pleased that you found the experience friendly and welcoming and that Helen was knowledgeable. We try to give time to all women to answer any questions and give explanations, however this is not always possible.

I wish you well in the rest of your pregnancy. Take time to enjoy this exciting time.

Kind regards

Trudie Roberts

Community Matron Maternity/LMS Midwife

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Response from Angela Whittaker, Lead Digital Midwife, Royal Cornwall Hospitals NHS Trust 5 years ago
Angela Whittaker
Lead Digital Midwife,
Royal Cornwall Hospitals NHS Trust

I manage the maternity digital information system

Submitted on 14/12/2018 at 16:39
Published on Care Opinion at 16:44


picture of Angela Whittaker

Dear Asdfghjkl

Thank you for sharing your positive experience and I will ensure that Helen does receive the feedback.

Congratulations on your pregnancy,

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