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daughters appoinent with eye casualty

Posted By coutsoma

"daughters appoinent with eye casualty"

About: Royal Cornwall Hospital (Treliske) / Ophthalmology

(as a parent/guardian),

Referral from my daughters optician over a concern with her vision. Was given an appointment for the following morning, she was given a thorough examination and seen very quickly and we went away reassurred all was well. An excellent service and a very swift referral service from specsavers too.  

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Responses

Response from Jess Saunders, Patient Engagement and Feedback Coordinator, Patient + Family Experience Team, Royal Cornwall Hospitals NHS Trust 5 years ago
Jess Saunders
Patient Engagement and Feedback Coordinator, Patient + Family Experience Team,
Royal Cornwall Hospitals NHS Trust

Submitted on 17/12/2018 at 08:10
Published on Care Opinion at 12:00

picture of Jess Saunders

Dear Coutsoma,

Thank you for taking the time to share your story with us and please accept my apologies for the delay in responding to you on here. I am glad to see that following a referral from Specsavers, your daughter received a thorough examination, quickly, and that you were both left feeling reassured.


I am replying to you as a member of the Patient and Family Experience team here at the Royal Cornwall Hospitals Trust, but I will ensure that I share your story with the staff in Ophthalmology. I'm sure they will be pleased to receive your feedback on their department.

Best wishes,

Jess

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Response from Louisa Hooper, Clinical Nurse Specialist, Ophthalmology, Royal Cornwall Hospitals NHS Trust 5 years ago
Louisa Hooper
Clinical Nurse Specialist, Ophthalmology,
Royal Cornwall Hospitals NHS Trust

Submitted on 17/12/2018 at 11:24
Published on Care Opinion at 12:39

Thank you so much for your feedback. It is much appreciated. I will make sure all staff are aware of your positive comments.

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