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My mothers care

Posted By Tweet all about it

"My mothers care"

About: University Hospital Hairmyres / Emergency Department

(as a relative),

my mother recently had a fall and hurt her leg 

we arrived at Hairmyres A&E department and were booked in by a lovely receptionist 

we were took to triage and seen my a nurse Leah who was lovely after that we had to wait in the waiting area to be taken to minor injury's where my mum was assessed 

she was seen by nurse Scott who thought she needed an x-ray this was done and we had the results quickly she did not break anything but would need to walk with crutches for a while 

all in all we were booked in triaged assessed, treated and discharged in under 2 hours 

Well done to all 

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Responses

Response from Lise Axford, Chief of Nursing, University Hospital Hairmyres, NHS Lanarkshire 5 years ago
Lise Axford
Chief of Nursing, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 03/12/2018 at 14:46
Published on Care Opinion at 15:24

picture of Lise Axford

Dear Tweet all about it

Thank you for taking the time to share your recent experience. I am pleased to hear that your mother was treated effectively and efficiently after her recent fall. Staff will be delighted to read your comments and I will share them with the wider team.

I hope that your mother is recovering well and thank you again for your comments.

Best Wishes

Lise

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Tweet all about it (a relative)

Thank you Lise

I apreciate how hard the staff work and all the hard work and effort they put in and sometimes under extreemly dificult circumstances.

It it always delightful when you see staff who genuinely care and show great compassion to patients its a rare thing these days but you should be proud of them all i can only hope that the rest of the team are like the staff we encountered

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