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"St Mawes Lounge & Ward"

About: Royal Cornwall Hospital (Treliske) / General medicine

(as the patient),

I was admitted to the St Mawes Ward in Treliske in Nov 2018, all the staff were absolutely fantastic! !   They could not have done more for me to make my visit any better.   I then had to come back to St Mawes Lounge the next day and again, from the minute I arrived the staff could not do more to welcome me, make conversation, keep me up to date, and most importantly give me the tests and treatment with total politeness, respect, not rushing things and getting me the treatment I needed as quick as they could.   Jon was especially superb, not just in dealing with me, but his interactions with the other staff, trainee nurses and colleagues, making the department run as smooth as possible, no doubt for the patients ultimate benefit.   The experience could not have been better.

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Responses

Response from Ellie Reed-Mumford, Patient Experience Administator, Patient and Family Experience, Royal Cornwall Hospitals NHS Trust 5 years ago
Ellie Reed-Mumford
Patient Experience Administator, Patient and Family Experience,
Royal Cornwall Hospitals NHS Trust
Submitted on 10/12/2018 at 11:54
Published on Care Opinion at 12:40


picture of Ellie Reed-Mumford

Dear Fantasticservice,

I would like to apologise for the delay in getting back to you and to thank you for sharing your recent experience of St Mawes Ward and Lounge. It is wonderful to read that the staff were so welcoming, polite and respectful of you and your treatment needs.

I am responding to you from the Patient and Family Experience team, but I will ensure your kind words and praise is passed onto the relevant teams that provided this service, as I am sure they would gratefully welcome such feedback.

Thank you again for taking the time to share your story, we really do appreciate it.

With kind regards,

Ellie

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