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Elective Centre Day Patient

Story from nhs.uk

"Elective Centre Day Patient"

About: Burnley General Hospital / Trauma and orthopaedics

I came into the hospital for an Arthroscopy for tears of the medial meniscus on my left knee. My check in was quickly done and the staff informative. My main concern was not the operation itself but the anaesthetic which always makes me very sick. After chatting to my anaesthetist before the operation he was able to put me at ease by confirming that I could have a spinal injection.

I can’t thank the staff enough in Theatre 5 on Wednesday 21st November2018 for their kind and caring manner.

My surgeon who explained the procedure throughout while allowing me to watch it on a screen.

A truly professional and organised team who are dedicated to the job.

Thank you for such a positive experience.

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Responses

Response from Burnley General Hospital 5 years ago
Burnley General Hospital

Submitted on 26/11/2018 at 13:22
Published on nhs.uk at 14:06

Thank you for taking the time to tell us about your recent arthroscopy surgery for tears of the medial meniscus on your left knee on the Elective Day Surgery Ward at Burnley General Teaching Hospital.

It is lovely to receive such positive feedback regarding the care and service you received during your visit, and that you were put at ease regarding the anaesthetic and we are delighted to pass this on to the staff who will very much appreciate your comments as they always strive to deliver safe, personal & effective care.

If you would like to provide us with further information about your experience then we would really value this so that we can try to make it like this for every patient visiting our hospitals and using our services.

You can either contact me (Sarah Ridehalgh) on 01254 734471 or by email at patientexperience@elht.nhs.uk.

Thank you again for commenting and best wishes.

Sarah Ridehalgh

Patient Experience Facilitator

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