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Horrible Experience - Pathology Department

Story from nhs.uk

"Horrible Experience - Pathology Department"

About: Wycombe Hospital

I was turned away for my blood test as they said the queue was too long. I stood there in the middle of the waiting room in tears as I tried to explain why my doctor had specified that I had to have the blood test that day. It was an utterly upsetting and humiliating experience as I tried to plead with the staff but they could not have cared less. Didn't want to listen and completely lacking in compassion. I have now had to book to have it done privately although unfortunately it will be a little too late as today was the optimum day.

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Responses

Response from Buckinghamshire Healthcare NHS Trust 4 years ago
Buckinghamshire Healthcare NHS Trust

Submitted on 06/06/2019 at 11:12
Published on Care Opinion at 11:12

Dear Sir/Madam

Thank you for taking the time to leave your comments on this website. I am sorry to read of the problems you have experienced in trying to have a blood test done at High Wycombe Hospital.

I was also sorry to learn of the distress the situation caused you and that more understanding was not shown.

If you would like to take this matter further to a formal complaint I would be very grateful if you could contact the Patient Advice & Liaison Service (PALS) on 01296 316042 to talk about your specific experience, and to see how we may be able to assist you at this time.

Kind regards

Anthony Banton

bht.pals@nhs.net

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