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"A@E brilliant BUT the care after that shocking"

About: Southend Hospital

I was brought into hospital with chest pains on 12th

November was seen immediately in A@ E staff in there was brilliant and help was no trouble . I was put in AMU ward and during the day the nursing staff were very caring and helpful , when they finished there shift this is when it all started to go down hill . My wife rang to see if I had been put onto the cardiac ward which she was told that was the plan . Unfourtuatly due to the ward being busy I was staying on AMU . Someone told my wife on the phone that I had moved , I spoke to a csa and asked him could he check for me as I don’t want my disabled wife trying to find me . With that a senior staff nurse accused my wife of lying and started shouting at me I kindly asked her not to speak to me like that as I haven’t been rude to anyone and if it carried on I will speak to someone senior . She puffed out her chest and said I am the senior and I’ll get you a form . Did I really need this as ? They also told my wife I’m sitting up and I’m fine , when I was laying down with extreme chest pain . Next day I waited all day with one visit from the ward consultant saying u can have a ecg if it’s clear you can go and I’ll refer you , hour later a cardiac consultant arrived said you need a scan . Then the afternoon I was taking to Southbourne ward , the nurse that took me there was rudely greeted by fellow colleagues which I was shocked . I asked what happens next when a nurse said nothing were busy . After my wife went and spoke to someone they told her I need to go for a physical assessment clearly the consultant doesn’t read the notes that I have a false knee and lupus which prevents me doing anything like this . Then the nurses started laughing a my expense when I said I was told I neede a scan . There reply was you will be here days were busy and just walked off . I tried to say to them that I felt unwell and very intimidated by all this and I think I should go as I was making me feel worse . The nurse just threw a discharge paper at me and said fill that in . A doctor eventually came round and spoke to me saying she would see what she could do but by this time I needed

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Responses

Response from Southend Hospital 5 years ago
Southend Hospital
Submitted on 27/11/2018 at 10:26
Published on nhs.uk at 11:06


Dear Sir or Madam,

Thank you for your post and we are extremely sorry to hear of the issues you have had during your stay at the hospital.

Unfortunately without personal, identifiable information we are unable to look at individual cases via this site but we suggest you contact our PALS team who you can discuss this with and they can advise on your next steps.

pals@southend.nhs.uk or call 01702 385333 Monday - Friday 8:30am – 4:30pm.

Wishing you well for the future.

Regards

Patient Experience Team

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