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Ultra Sound Request Lost?

Story from nhs.uk

"Ultra Sound Request Lost?"

About: Langley House Surgery

Ultrasound requested by my renal Professor lost in the system.

I have telephoned the surgery three times regarding this. During my first call I was assured that the request had been given to the Hospital.

I drove to the Hospital and was informed that the request was not on their system and advised to contact the surgery again. I telephoned the surgery and was assured that it would be investigated and I would receive a call back or voice mail. I received neither.

I have telephoned today and been informed that it has now been requested. No apology or explanation was forthcoming, in fact the attitude of the lady I spoke to was argumentative and arrogant.

This ultrasound was requested on the 16th August - today's date is the 14th November - that is a lapse of almost three months.

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Responses

Response from Langley House Surgery 5 years ago
Langley House Surgery

Submitted on 27/11/2018 at 14:51
Published on nhs.uk at 15:06

We are so sorry to hear that you have had problems with your recent referral.

We can assure you that your ultrasound referral was actioned fully in August and sent to Bestcare Diagnostics, one of the CCG’s approved ultrasound providers.

Unfortunately, the CCG have recently withdrawn this contract over concerns about the service provided.

Practices were informed that any outstanding Bestcare referrals (as notified by Bestcare) would be dealt with by the CCG and sent to an alternative provider.

All patients would be contacted by the CCG and practices were not expected to do anything specific.

It would appear therefore that your referral was not passed by Bestcare to the CCG at the end of September.

We can confirm that as soon as you notified the practice recently of the delay, we resent your referral to an alternative provider.

We have informed the CCG of this incident, together with other problems concerning this ultrasound provider.

WE WOULD BE VERY HAPPY TO DISCUSS THIS WITH YOU IN MORE DETAIL IF YOU WISH TO CONTACT THE SURGERY.

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