"Disgraceful"

An absolute disgrace. I was told to book an appointment online where no appointments were available.

I was asked to leave a telephone number and somebody would ring me back.

If I did not hear by a certain date then I was to ring.

I did not hear and when I rang was told no appointments were available but they have to give a date by law.

I asked why I was not given an update and was told they could not ring every patient.

This was after first cutting me off.

In other words they had no intention of ringing back and they put in a date yo bypass government targets. Ringing direct does not work they just do not pick up the phone.