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Care Opinion

Single point of contact

Posted By craterrq36

"Single point of contact"

About: Locala Community Partnerships CIC / Health visiting

(as a relative),

My daughter, a new mother, was distressed and in need of support from a health visitor. She had been given a number to call if she did need help, however this was useless as it was a single point of contact for all callers and she needed to go through hoops to get to a health visitor. Feeling low as she did  she could not bear the process and called me instead. There must be a better way of enabling people to speak to health visitors more easily especially when they are going through a crisis.

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Responses

Response from Sarah True, Customer Engagement Manager, Locala Community Partnerships 5 years ago
Sarah True
Customer Engagement Manager,
Locala Community Partnerships

Submitted on 26/11/2018 at 17:47
Published on Care Opinion at 18:32

Hi there

We very sorry to hear about this and that your daughter had such difficulty getting to speak to the right person. Please could you or your daughter contact my colleague Emma Boyes, Engagement Manager to tell her more about what happened. Emma works closely with the Thriving Kirklees team, she has already made the Operations Manager aware but would like to speak to you or your daughter to ensure she is getting the support she needs and to help make sure this doesn't happen again.

emma.boyes@locala.org.uk or 07852 353587

Regards

Sarah

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