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Well done Oral & Maxillofacial Unit

Posted By Brambles

"Well done Oral & Maxillofacial Unit"

About: Aberdeen Royal Infirmary / Oral and Maxillofacial Surgery

(as a service user),

I have attended this unit on several occasions over the last year with a recurring issue.  The visits have been well organised and I have been seen within 5 minutes of appointment time.  The staff have been very friendly, attentive and professional putting me at ease.  Mr Mitchell (the doctor) has listened to my thoughts and picked up on unsaid feelings and concerns I may have.  Well done Oral & Maxillofacial Unit.

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Responses

Response from Kirsten Dickson, Quality Improvement and Assurance Facilitator, Quality Improvement and Assurance Team, NHS Grampian 5 years ago
Kirsten Dickson
Quality Improvement and Assurance Facilitator, Quality Improvement and Assurance Team,
NHS Grampian

Submitted on 22/01/2019 at 13:54
Published on Care Opinion at 14:31

picture of Kirsten Dickson

Dear Brambles,

Thank you so much for getting in touch with us through Care Opinion and I hope you'll accept my apologies for the time it has taken to get back to you.

I know the staff at the maxillofacial clinic really try their best to provide person centred care and I'm sure Dr Mitchell and his team will be delighted to know that their listening skills and attentiveness were appreciated. I will have forwarded your kind words to them today.

Take care,

Kirsten

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